Privacy & Policies
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information.
Information We Collect
We collect information that you provide directly to us when you:
- Make a reservation or booking
- Create an account on our website
- Contact us through our contact form
- Subscribe to our newsletter
- Participate in surveys or promotions
Personal identification information (name, email, phone number), payment information, booking preferences, and communication records.
How We Use Your Information
We use the information we collect to:
- Process your bookings and payments
- Send you booking confirmations and updates
- Respond to your inquiries and provide customer support
- Improve our services and user experience
- Send promotional communications (with your consent)
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our hostel
- Payment processors for secure transactions
- Legal authorities when required by law
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent at any time
Acceptance of Terms
By accessing and using EspyHostel's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Booking and Reservations
- All bookings are subject to availability
- A valid ID is required at check-in
- Check-in time: 2:00 PM | Check-out time: 11:00 AM
- Early check-in or late check-out may be available upon request
Failure to check-in on the reserved date without prior notice may result in booking cancellation without refund.
Payment Terms
- Full payment is required at the time of booking
- We accept major credit cards, debit cards, and online payments
- All prices are in INR (Indian Rupees) unless stated otherwise
- Additional charges may apply for extra services
Guest Conduct
Guests are expected to:
- Respect other guests and staff
- Comply with hostel rules and regulations
- Not engage in illegal activities on the premises
- Take responsibility for any damage caused to property
We strive to provide a safe, clean, and welcoming environment for all our guests.
Cancellation Policy
7+ Days Before Check-in
100% refund minus processing fee
3-7 Days Before Check-in
50% refund of booking amount
Less than 3 Days
No refund available
Special Circumstances
Refunds may be considered in exceptional circumstances such as:
- Medical emergencies (with valid documentation)
- Natural disasters or unforeseen events
- Facility closures due to maintenance issues
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method.
Security Measures
We implement industry-standard security measures to protect your personal information:
SSL Encryption
All data transmission is encrypted
Secure Storage
Data stored in protected servers
Access Control
Limited employee access to data
Regular Audits
Periodic security assessments
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required by law.
Contact Us
If you have questions about our privacy practices or data protection measures, please contact us:
We may update these policies from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email.